How I Can Help
Interim Product Management
Seamlessly filling the gap for Head of Product or Product owner roles. I step in to maintain momentum, manage backlogs, and align stakeholders without the ramp-up time.
Digital Transformation
Leading complex migrations (Unified Commerce and process) from discovery to launch. Translating C-level objectives into actionable technical roadmaps without losing sight of the reality of the shop, warehouse & office floor.
Turnaround Leadership
Diagnosing and fixing stalled projects. I bring structure using Agile/Scrum methodologies (PSPO I, Prince2) and foster a culture of ownership.
Rituals: The Payment Architecture
As featured in Adyen's Success Stories:
"Payments must be streamlined to enhance the customer journey... ensuring the process aligns with the brand's elevated experience."
Read the full Case Study on Adyen.comPayment options are plentiful, which role do they play in each challenge and how to connect them?
Implement a unified commerce platform with a strong payment provider that shortens go-to-market for new innovations. Keeping in mind that payment option adoption is driven by Employee experience through solid UX, training and reliability.
- Single Customer View: Unified payment data to recognize shoppers across all channels for marketing and fraud detection.
- Seamless Experience: Enabled modern journeys like "Endless Aisle" payments.
- Launching Partner: Implemented "Tap to Pay on iPhone" across Europe as first brand. The perfect addition to a traditional POS when it gets busy and stakes are high
Proven Results
Scaling e-commerce
Context: Low e-com conversion held back by unknowns.
Conducted A/B-testing and implementation of UX tooling to find problems in the customer journey.
Result: 50% increase in conversion within 9 months by identifying problematic patterns and reworking them.
Team Turnaround
Context: Critical subscription system stuck in development for 3+ years
Implemented Agile best practices. Worked directly with and at customer support for feedback
Result: Deployment started after 3 months with critical features and scaled quickly after
International Roll-out
Context: Migrating stores to new POS system
Drove team to roll-out, implement, train and troubleshoot for 20+ markets
Result: 1200+ stores and over 10,000 shop floor employees onboarded on new system.
Data driver
Context: Data without visibility is worthless
Personally built dashboards and alerting in tools as Splunk and Lookerstudio
Result: Wide adoption led to data teams taking over and using insights to lower support costs and downtime.
My Philosophy
I don't just manage tickets; I speak the language.
With a technical curiosity and a drive to bring smiles to customer and employees, I bridge the gap between "Business Requirements" and "Technical Feasibility."
I prototype ideas myself and validate data directly, reducing the feedback loop between strategy and execution. This ensures your roadmap is grounded in reality, not just wishful thinking. I like to get my hands dirty and validate directly with customers and employees ensuring accountability and ownership.
Core Competencies
Strategy
- Omnichannel Strategy
- Digital Transformation
- Vendor Management
Leadership
- Cross-functional Team Lead
- Agile/Scrum (PSPO I)
- Prince2
Data & Tech
- SQL for reporting with different tools
- HTML & CSS for visualising
- Blender / 3D Prototyping for fun
- Leveraging and promoting A.I. where it's useful